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Helpdesk & Support
Our own helpdesk for immediate and personalized assistance.
Installation & Services
In-house installation service and more than 30 years of expertise.
Frequently Asked Questions About Rietveld
Rietveld stands out thanks to more than 30 years of experience in fleet management and vehicle safety. We are certified, have our own help desk and in-house installation service, and tackle every question or challenge together with the customer. This makes us more than just a technology partner—we’re a partner that works with you and our suppliers to develop expert, forward-thinking solutions. Our modular solutions grow with your organization and can be tailored to the needs of your specific fleet of vehicles and/or machinery.
Rietveld holds the relevant ISO 9001:2015, ISO 14001:2015, and ISO 27001 certifications, which guarantee the quality of our processes and services. These certifications give you, as a customer, the assurance that you are working with a reliable partner that meets the requirements of these internationally recognized ISO standards. Our certified approach forms the foundation for the consistent and reliable support we provide to fleet managers and transportation companies in the Netherlands, Belgium, and Germany.
Our in-house help desk is ready to provide you with fast and expert support for any questions you may have about your fleet management solutions. You have direct contact with our specialists, without the involvement of external parties, ensuring fast response times and tailored solutions. The help desk assists you with technical questions, user management, software settings, and getting the most out of your systems. This way, you’re always assured of personalized support tailored to your situation.
Rietveld has its own installation service that ensures the professional installation of all hardware and configuration of the software solutions in your vehicles. Our technicians are trained and certified to expertly install systems such as EasyTrack, 360° video systems, detection and alarm systems, and vehicle lighting. By handling the installation in-house, we guarantee proper installation, handover, and direct coordination with our technical specialists, ensuring your fleet is operational as quickly as possible.
Rietveld develops the EasyTrack 2.0, EasyDrive, and EasyAsset applications in-house. EasyHours and EasyTacho are developed in collaboration with external partners. All data is managed by Rietveld in a highly secure cloud environment in accordance with ISO 27001.
Rietveld offers a comprehensive portfolio of fleet management solutions, including Effico onboard computers with TomTom navigation and software integrated with TMS, EasyTrack Trip Logging and Track & Trace, EasyTacho tachograph software, EasyHours pre-processing hours/payroll software, and driving style analysis software. These solutions help organizations operate more efficiently and sustainably, while also supporting them in complying with laws and regulations. This allows you to work more efficiently, support your employees, and get more out of your vehicle and/or machinery fleet.
Rietveld offers a variety of vehicle safety solutions, including camera and 360° systems, AI cameras, pedestrian and obstacle detection, backup alarms, work lights, and signal lights. AI can help automatically detect people and hazards and alert the driver in a timely manner.
These systems help reduce the risk of accidents and damage when maneuvering in busy or confined environments. All products are easy to install or can be installed by our in-house installation service. This allows you to improve safety around your vehicles and machinery in a sustainable and forward-looking way.
Billing and Subscription Management
Invoices for your Rietveld fleet management and fleet safety solutions are sent digitally via email. If you have any questions about an invoice, our in-house help desk is here to provide you with prompt and expert assistance.
Yes, our modular fleet management solutions are fully scalable and can be expanded or adapted at any time to accommodate your organization's growth.
Yes, our modular fleet management solutions are fully scalable and can be expanded or adapted at any time to accommodate your organization’s growth. You always pay only for the modules and services you actually use, with no hidden costs. Changes to your subscription are processed in the next billing cycle and are clearly communicated. Together with you—as a partner committed to mutual development—we ensure that your solution always meets your current needs.
Getting Started
Rietveld has a large team of consultants with diverse specializations in fleet management and safety solutions.
Our consultants combine product knowledge with expertise in various industries, applications, and relevant laws and regulations.
You can easily get in touch with a Rietveld consultant by filling out the contact form .
Rietveld has its own help desk that is available to answer all your questions about fleet management and fleet safety solutions. Our help desk staff are experts in our products and services and are ready to assist you quickly and professionally. You can reach us via the help desk page on weekdays during business hours. We strive to resolve your issue as quickly as possible so that your fleet continues to operate optimally without unnecessary downtime.
Available Monday through Friday from 8:30 a.m. to 5:00 p.m.
Rietveld has its own professional installation service that handles the installation of all fleet management and fleet safety systems in your vehicles. Installation takes place at a prearranged time and location.
The onboarding process at Rietveld begins with a personal consultation in which we assess your fleet and/or machinery processes and objectives. We then work with you to develop a tailored solution based on our modular fleet management and fleet safety products. After installation by our in-house installation team, we provide a thorough introduction and, if necessary, training for your employees. Our help desk is then available to answer your questions, provide support, and help you further optimize your solution.
Rietveld sets itself apart by combining vehicle management and vehicle safety within a single organization. While some providers excel primarily in telematics, fleet management, and transportation software, others focus mainly on vehicle safety, cameras, and detection systems. Rietveld offers both areas side by side: from onboard computers, tracking, and tachograph management to 360° cameras, AI detection, alerts, and automatic braking. In addition, Rietveld has its own installation service, technical support, and proprietary software solutions. This allows software, hardware, installation, and support to be combined within a single process and tailored to a wide range of vehicles, machines, industries, and practical safety applications. This enables an integrated approach through a single point of contact.
Rietveld’s fleet management and fleet safety solutions are ideally suited for companies in the transportation and logistics sector and for construction and infrastructure firms, as well as for organizations with commercial vehicles in other sectors. These include fleet and machinery managers, transportation directors, planners, and equipment managers who work with multiple vehicles and machines on a daily basis. Our solutions are available in the Netherlands, Belgium, and Germany and comply with the specific laws and regulations in these countries. Please contact us to discuss how we can support your specific situation.
